Store Policy

Our Refund policy lasts for 10 days upon receipt of your items.

 

For all items to be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Please contact us directly at jasminejiejie@yahoo.com if you are sending your items back.

 

Items excluded from refunds include:

Sale Items

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 10 days after delivery.

 

Exchanges and refunds are at the sole discretion of Jasmine Jiejie and are not guaranteed.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

​

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jasminejiejie@yahoo.com.

​

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jasminejiejie@yahoo.com to setup an arrangement for exchange.